FesteaPay x Fabrik: a revolution for nightlife experience.

One of Spain’s largest clubs, needed a faster, seamless and reliable in high-crowded situations payment solution.

Challenge

Physical sales are slow

Every weekend, thousands of guests flood the club, making the payment system a critical element of their revenue stream. Any inefficiency or bottleneck in processing payments directly impacts both customer experience and sales performance.

Challenge

High liability

Given the volume of transactions and the fast-paced environment, the technology used by bartenders must be highly reliable. Both the software and internet infrastructure need to perform flawlessly, as even brief failures could lead to significant operational issues.

Photo of attendee using the FesteaPay app to order food and drinks

Mobile - Anytime

Full throttle sales...

We developed a user-friendly webapp that handles both pre-event and in-event purchases. Integrated with the club’s existing membership system, this solution ensures a seamless payment experience while managing customer data efficiently.

...secured with scalable technology.

A scanner app was designed to simplify purchase validation for bartenders. This tool allows for quick and accurate processing of transactions, enhancing operational efficiency and reducing errors, even during peak times.

I want this

Implementation

Collaborative Solution

We worked closely with the club’s team through a continuous, iterative process to create a tailored system that met their specific operational needs and venue layout. This collaborative approach ensured that every aspect of the solution was optimized for their environment.

Seamless System Integration

The new system was integrated with the club’s existing membership, accounting, and POS platforms. We provided consultancy on hardware choices to ensure smooth, high-volume operations and effective system performance.

Phased Implementation Approach

The solution was implemented in a phased manner, allowing for gradual adaptation and adjustment. This approach ensured that the system could be smoothly integrated into the venue's operations, reducing the risk of disruption and allowing for effective training and support throughout the transition.

Proven Success and Impact

Over a period of six months, around 600 bartenders have used the system on more than 10,000 orders across numerous events. This demonstrated the system’s reliability and scalability in a high-volume, high-stakes environment.

10000
orders

processed online since its launch.
20% of them were made even before the event started.

5000
attendees

handled without delays, without errors.
At peak sales, our system gave bartenders the tools to work efficiently in massive parties.

Keep track of absolutely EVERY-THING.

Also, a comprehensive backoffice platform was implemented to manage menus, set prices, and gain insights into consumption patterns and venue performance.

This system provides valuable data to optimize operations, tailor marketing strategies, and increase the revenue.