FAQs

Frequently Asked Questions

How do you eliminate lines?

The greater part of the time a customer spends ordering at the bar is spent writing down the order and collecting payment. For the second part, one can use a prepayment system like tokens. For the first part, the current trend is to not write down the order at all, leading to data loss.

Festea not only provides a cashless payments system but also frees bartenders from having to input the order. They only have to scan a QR code and give the customer what the reader app tells them. In this way, you get the benefits of a cashless system without missing out on any data, unlike with other cashless systems.

What do my customers have to do to make purchases?

Attendees only need to download the app to their smartphone the first time they want to order. The vast majority of users already have their payment data saved on their phone, so they can be ordering in less than a minute.

The app works with Google Pay, Apple Pay and any debit or credit card, and works both on Android and iOS.

┬┐What are the benefits of Festea compared to tokens?

Festea removes lines, allows you to cut down on staff and puts your data to work, without missing out on the benefits provided by tokens.

  • Get rid of cash. Forget about having your staff touching cash and increase security. In fact, you won't even need to setup a token purchase both, with which you eliminate a bottleneck and truly get rid of cash handling at your event.

  • Eliminate lines. Since recharge points are not required, Festea cuts the number of places where lines can form in half. Moreover, thanks to the fast cashless payments technology and to the fact that it's the customer who inputs their order, lines will not be formed at bars themselves.

  • Data, data and more data! Get data on what exactly is being sold in real time, without burdening your staff with having to manually input orders. Since it's the customer who chooses and inputs their own order, your staff will only have to scan a QR code and give the customer what the reader app tells them. Every piece of data will be saved to provide you with precise analytics and predictions for future events.

What are the advantages of Festea comparted to cashless wristbands?

Festea provides all the benefits of cashless without creating the need to distribute wristbands or manually input orders for future data analysis.

  • No wristbands are needed: eliminate recharge points and the need to refund unused credit to your audience. Everyone has the menu on their phone to order and pay.

  • Analytics without the need to manually input data: bartenders only need to focus on preparing and serving orders, without the need to write down orders thereby greatly reducing the time it takes to serve an order

Is it posible to use my own brand in Festea?

Yes. We offer a white label solution to our customers with established brands so that their users can enjoy a unified experience. We create an app exclusive to you using the technology that powers Festea and the colors and design elements from your brand. Contact us to know more about white labeling.

┬┐What is the difference between Festea and Festea Pay?

Festea Pay is our brand for promoters, music venues, festivals and clubs, to which we offer a complete mobile payments solution to eliminate lines at their events and increase revenue by 30%.

Festea is our app targeted to end users. During your events, they'll use the Festea app to make their orders and receive your notifications. Outside of events, Festea works like a social network to discover new places and events. In this way users keep the app on their phones and you get to keep a communications channel with them.

If you already have your own brand and want to give your users a unified experience, we offer a white-labeled solution which allows you to use the technology that powers Festea in an app made just for you and your brand.

Still have questions?

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