In The Park

In The Park is a day festival hosted in Seville, Spain about once a month. Their events are designed to cater to a wide range of audiences, from young adults to families with children, offering a variety of activities and entertainment throughout the day.

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Challenge

Managing cash payments in a crowded event was difficult and posed a security risk

In The Park's main source of profits was the sales of refreshments at their events.
In The Park was looking for a secure and reliable cashless payment solution to streamline their payment processes and improve the customer experience.

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Solution

Webapp, QR scanner for vendors, sales system for organizers

The solution is made up of three apps: a webapp for attendees, a QR code scanner to validate orders for the event staff, and a backoffice interface to manage billing and access analytics for organizers.

Photo of attendee using the FesteaPay app to order food and drinks

Attendees could access the menu and place orders through the mobile webapp, pay with credit card, Google Pay or Apple Pay, and received a QR code for each of their purchases.

Photo of vendor scanning QR Code with the FesteaPay scanner

Vendors could scan the attendee's QR code with the FesteaPay scanner to validate the purchase, view order details, and fulfill the order.

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The sales system for organizers provided real-time data on sales, inventory, and customer behavior, allowing them to make informed decisions about pricing, inventory, and staffing.

Implementation

To ensure a seamless experience, we provided the necessary hardware for the system to function such as tablets and mobile devices for vendors.

We went the extra mile by setting up a point of information booth staffed by our team to answer any question that could arise. We also placed posters with QR codes of the menu throughout the venue, and signage indicated the location of the Fast Queue and Food Pickup point. We created a frictionless experience for both attendees and vendors.

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Conclusions

Going cashless enhance the experience for everyone involved

The solution significantly reduced wait times and improved the overall event experience for attendees, allowing them to place their orders in 40 seconds, instead of waiting in line for tokens.
We provided organizers with greater visibility and control over sales, enabling them to quickly identify and address issues such as stock shortages and menu changes.
The organizers saw an increase in customer satisfaction due to the quick and efficient payment process.
Going cashless can significantly enhance the festival experience for everyone involved.

If you're an event organizer looking to improve the payment process at your events, FesteaPay's solution can help. Contact us now to learn more and schedule a demo.

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Case Studies.

See how FesteaPay has helped other events succeed. Read about their experiences with the payment solution and see how it has made a difference.

Canteira's Fest Montain Festival

"El año pasado utilizábamos tickets de papel para llevar los pedidos, Festea ha sido un gran avance."

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Vlacklist Private Village

"Queríamos llevar un mayor control de la contabilidad y el stock que vendíamos."

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Your Event

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