Vlacklist

Vlacklist is an electronic party hosted in a private village in Valencia, Spain about once every few months. With its focus on techno and house music genres, the promoters of the festival showcased their exceptional production work, transforming the village into an enchanting forest, captivating attendees with a spellbinding atmosphere.

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Challenge

Managing cash payments in a rural village event was difficult and posed a security risk

Vlacklist relied on refreshment sales as their primary revenue stream.
To optimize their payment processes, track sales, and enhance the customer experience, Valcklist was looking for a secure and dependable cashless payment solution.

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Solution

Webapp, QR scanner for vendors, sales system for organizers

The solution comprises three distinct applications: a web app designed for attendees, a QR code scanner utilized by event staff to validate orders, and a backoffice interface specifically designed for organizers to manage billing and access analytics.

Photo of attendee using the FesteaPay app to order food and drinks

Through the mobile web app, attendees had the convenience of accessing the menu, placing orders, and making payments using credit cards, Google Pay, or Apple Pay. After completing their transactions, attendees received a unique QR code for each purchase.

Photo of vendor scanning QR Code with the FesteaPay scanner

Using the FesteaPay scanner, bar staff had the capability to validate purchases by scanning the attendee's QR code. This allowed them to view order details and efficiently fulfill each order.

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The sales system for organizers offered real-time insights into sales, inventory, and customer behavior. This valuable data empowered them to make informed decisions regarding pricing, inventory management, and staffing based on accurate information.

Implementation

In order to guarantee a smooth experience, we supplied the essential hardware, including tablets and mobile devices, to vendors, enabling the system to operate seamlessly.

To enhance the overall experience, we took additional steps to ensure convenience and clarity. Our dedicated team staffed a point of information booth, ready to address any inquiries that arose. We strategically placed posters featuring QR codes of the menu throughout the venue to create a seamless and effortless experience for both attendees and vendors.

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Conclusions

Going cashless enhance the experience for everyone involved

The solution significantly reduced wait times and enhanced the overall event experience for attendees by enabling them to place their orders in just 40 seconds, eliminating the need to wait in line for tickets.
We equipped organizers with enhanced visibility and control over sales, granting them the ability to promptly identify and resolve issues like stock shortages and menu changes.
The organizers saw an increase in customer satisfaction due to the quick and efficient payment process.
Going cashless can significantly enhance the event experience for everyone involved.

If you're an event organizer looking to improve the payment process at your events, FesteaPay's solution can help. Contact us now to learn more and schedule a demo.

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Case Studies.

See how FesteaPay has helped other events succeed. Read about their experiences with the payment solution and see how it has made a difference.

Canteira's Fest Montain Festival

"El año pasado utilizábamos tickets de papel para llevar los pedidos, Festea ha sido un gran avance."

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In the Park City Festival

"Si no llegamos a utilizar esta aplicación, la cola se hubiera duplicado"

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Your Event

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